Frequently Asked Questions

Start with the sleep system: a tent rated for one season beyond what you expect, a sleeping pad, and a lantern. Everything else — cookware, furniture, trail accessories — can be added as your trips grow. Every product page lists exactly what's in the box, so you never get caught short at the trailhead.

Before a product enters the catalogue our team pitches, boils, lights and folds it on real trips: tents in wind and rain, stoves at altitude, lanterns through a full night. We check seams, switches and joints the same way you'd depend on them. If a batch doesn't hold up, it doesn't get listed.

Our shelters are rated three-season unless the description says otherwise. For sustained snow load and high wind, look for models marked 4-season in the Tents & Shelters category. Unsure about a specific trip? Email fang041420@gmail.com and we'll advise.

For stakes, guylines, pole sleeves and chargers — usually yes. Email fang041420@gmail.com with the product name or SKU and we'll confirm availability and price within two business days.

Most retail orders arrive within 3–5 business days. Orders over $99.00 ship free, and you get a tracking number as soon as your parcel leaves our warehouse. See our Delivery Info page for the full breakdown.

You pay securely at checkout when you place the order. Your order is confirmed immediately and payment is marked as settled on your order details page.

You have 30 days to return any item in original condition. Full details are on our Returns & Exchanges page.

Products with a wholesale price switch to the per-unit wholesale rate automatically in your cart once the quantity reaches the product's minimum order quantity — no account upgrade, no coupon. See the Wholesale Program page for the full rules.

Absolutely. Email fang041420@gmail.com with the products and quantities you're after and we'll reply with a written quote, freight estimate and delivery window within two business days.

Manufacturing defects are covered by our 12-month warranty — see the Warranty page. Damage from sparks, storms or misuse isn't covered, but we can usually source spare parts.